Damaged or Missing Pieces

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item. As long as we have stock available, we will replace any part that affects your ability to play the game. We cannot provide free replacements for cosmetic imperfections or minor damage that does not affect gameplay. To report damaged or missing pieces please fill out our Damaged & Missing Pieces Form.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (including shrink wrap). You’ll also need the receipt or proof of purchase.

 

To start a return, contact us at jfrederick@ludamusgames.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

You can always contact us for any return questions at jfrederick@ludamusgames.com.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The cost of return shipping and handling will be deducted prior to any refunds. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Exchanges

We do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.